Frequently Asked Questions
Everything you need to know about your Rope Chain LA jewelry.
What materials are used in Rope Chain LA jewelry?
We specialize in premium materials, including 14K and 18K gold plating over surgical-grade stainless steel or 925 sterling silver, ensuring a tarnish-resistant finish and long-lasting shine.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I wear my chain in the shower?
While our jewelry is designed for durability and water resistance, we recommend avoiding prolonged exposure to chlorine, salt water, and harsh chemicals to maintain the original luster of the gold finish.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return your item in its original, unworn condition for a full refund or exchange.
How do I know which chain length to choose?
We provide a comprehensive Size Guide on every product page to help you visualize how different lengths—from 18 to 26 inches—will sit on your chest.
Do you offer a warranty on your products?
Yes, every Rope Chain LA piece comes with a Lifetime Warranty covering any manufacturing defects or unexpected color fading, giving you peace of mind with your investment.